Patient Privacy Policy & SMS Communications Notice

1. Information We Collect

Personal Information

• Full name, date of birth, address
• Email address, phone number
• Emergency contact information
• Insurance information
• Government-issued identification

Medical Information

• Medical history and medications
• Diagnostic test results and neurological evaluations
• Treatment plans and billing/payment information

Digital Information

When you visit our website or complete electronic forms, we may collect IP address, browser/device information, website usage data, and form submission information.

2. How We Use Your Information

• Provide medical evaluation and treatment
• Schedule and confirm appointments
• Communicate regarding your care
• Submit insurance claims and process payments
• Improve patient experience and operations
• Comply with legal and regulatory obligations

3. HIPAA Compliance

RiteView Neurology complies with the Health Insurance Portability and Accountability Act ("HIPAA") and applicable federal and Maryland privacy laws. Your Protected Health Information ("PHI") is safeguarded through secure electronic systems, administrative safeguards, restricted access controls, encrypted communications where applicable, and staff privacy training. We only disclose your information as permitted by law or with your authorization.

4. SMS/Text Messaging Communications

By providing your mobile phone number and consenting to receive text messages from RiteView Neurology, you agree to receive SMS communications related to your healthcare and practice operations.

SMS Messages May Include:

• Appointment reminders and confirmations
• Follow-up care instructions
• Referral coordination
• Prescription or medication notifications
• Billing notifications
• Office announcements and patient support communications

Message Frequency

Message frequency may vary depending on your care and interaction with the practice.

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier plan.

Opting Out

You may opt out of SMS communications at any time by replying STOP, CANCEL, or UNSUBSCRIBE. After opting out, you may still receive non-marketing administrative or legally required communications where permitted.

Help Instructions

For assistance, reply HELP, or contact us directly at (301) 741-4199 or info@riteviewneuro.com.

5. No SMS Marketing Data Sharing

6. Electronic Communications Risk Disclosure

While we take reasonable security precautions, electronic communications (including email and text messaging) may carry certain privacy and security risks. Patients should avoid sending highly sensitive or urgent medical information through unsecured electronic communication methods.

For medical emergencies, call 911 immediately.

7. Third-Party Services

We may use trusted third-party vendors and service providers for Electronic Health Records (EHR), billing services, scheduling systems, SMS communication platforms, payment processing, and website hosting. These vendors are contractually required to maintain confidentiality and security protections where applicable.

8. Website Cookies & Analytics

Our website may use cookies or analytics tools to improve functionality and user experience. These technologies may collect non-identifiable browsing information. You may disable cookies through your browser settings.

9. Patient Rights

You may have the right to:

• Access your medical records
• Request corrections to your records
• Request restrictions on disclosures
• Request confidential communications
• Obtain a copy of our HIPAA Notice of Privacy Practices
• Withdraw consent for certain communications

Requests may be submitted in writing to the practice.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. However, no system can guarantee absolute security.

11. Children's Privacy

RiteView Neurology does not knowingly collect personal information online from children without appropriate parental or guardian consent.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updated versions will be posted on our website with the revised effective date.

13. Contact Information